Refund Policy – Your Satisfaction Matters to Us
At Manzoor and Sons, our goal is simple — to make sure you’re always satisfied with what you receive. Every product we send is packed with care and checked for quality, but we understand that sometimes things don’t go as planned.
That’s why we’ve created a clear, fair, and easy refund policy to protect your trust.
Refund Policy – Fair, Fast, and Honest
At Manzoor & Sons, we believe in making refunds simple and stress-free. Our policy is built on three core principles: being Fair in every case review, ensuring Fast processing within 5-7 working days, and maintaining Honest communication throughout. Whether it’s a damaged product or a service issue, we handle all requests with transparency and respect, because your trust is our most valuable asset.
1. When You Can Request a Refund
- You received a damaged or defective product.
- The item delivered is incorrect or incomplete.
- Your order was charged but not delivered due to an internal error.
In such cases, please contact our support team within 3 working days of delivery. We’ll review your request and respond quickly.
2. How to Request a Refund
To make the process smooth:
- Contact our team through email, WhatsApp, or the website contact form.
- Share your order number, details of the issue, and clear photos (if applicable).
Our team will verify your claim and guide you on returning the product, if needed.
Once approved, your refund or replacement will be processed as quickly as possible.
3. Processing Time
After approval, refunds are usually completed within 5–7 business days.
If you paid via online methods, the refund will be sent directly to the same payment source. For cash-on-delivery orders, a bank transfer or store credit can be issued upon confirmation.
4. Non-Refundable Situations
- The product has been used, opened, or tampered with.
- The issue was caused by mishandling or improper storage after delivery.
- The refund request was made after the allowed period.
5. Replacements and Store Credit
- Replacement items are shipped once the returned product is received and inspected.
- Alternatively, store credit may be offered for future purchases.
6. Our Commitment
At Manzoor and Sons, every customer is part of our story.
We don’t hide behind fine print — if something’s wrong, we make it right.
Your trust means more to us than any single order, and we’ll always stand by our promise of quality, fairness, and care.
Thank you for choosing Manzoor and Sons — where integrity and satisfaction come first.
Contact Us
Phone: +92 333 7449909
Email: admin@manzoorandsons.com