Shipping Policy
Fast, Reliable, and Carefully Handled Deliveries
At Manzoor and Sons, we make sure your order reaches you fresh, safely packed, and on time.
Each product is packed with care to preserve its quality and flavor, and we partner with trusted courier services to ensure smooth nationwide delivery.
Processing Time
- Orders are processed within 1–2 working days after confirmation.
- During sales or high-volume seasons, processing may take slightly longer, but we always keep our customers informed.
Delivery Time
Major cities: 2–4 working days
Other areas: 4–7 working days
Delivery timelines may vary slightly depending on courier service and location.
Order Tracking
Packaging
We use secure, food-grade packaging to ensure all products remain fresh and undamaged during transit.
Return & Exchange Policy
Customer Satisfaction is Our Priority
At Manzoor and Sons, we stand behind the quality of our products.
If, for any reason, you receive an incorrect, damaged, or defective item, we’ll make it right.
Eligibility for Returns
You may request a return or exchange if:
You received the wrong item.
The product was damaged or expired on arrival.
You received a defective or leaking product.
Please note: Returns are not accepted for opened or used products unless there’s a clear issue with quality or packaging.
Return Process
Contact our Customer Care within 48 hours of receiving your order.
Provide your order number and a brief description of the issue (with a photo if possible).
Our team will review and approve the request within 2–3 working days.
Once approved, the replacement or refund will be processed promptly.
Refunds
Refunds are issued in the same payment method used during purchase.
Processing time may vary based on your bank or payment provider.
Exchange Option
If you prefer, we can exchange your returned item for the same or another product of equal value.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of:
- Opened or partially used food items
- Products without original packaging
- Items purchased on clearance or final sale
Manzoor and Sons
Pure. Honest. Reliable.
Every order is handled with the same care that defines our family tradition — because your trust is what keeps our legacy alive.